Policies

A Few Gentle Reminders

Cancellation Policy

If you need to cancel, please let me know at your earliest convenience, otherwise you may incur a charge of half the price of your treatment booked, if not notified 24 hours in advance. Please know that I will get back to you to re-arrange your appointment as soon as I can.

New Clients

 All new clients will need to complete a consultation form before their appointment to assess their needs. 

Please be honest about your medical history and any medical conditions, I can only help you based on what you tell me.

In some cases, you may need to seek written medical consent from your doctor for the treatment to proceed. 

Sickness Policy

If you feel unwell, please let me know so we can re-arrange your appointment. We all get unwell sometimes, it’s okay and you will not incur a charge for your appointment. We can always re-arrange to ensure that you will feel your best post-treatment. This is to uphold my duty of care and maintain the safety of both me and my clients.

Please respect others and don’t show up to your appointment unwell. Anyone who arrives to their appointment unwell means I cannot treat you and you will be sent away with no treatment until you recover.

Anyone with (Flu like symptoms, high temperature, persistent cough, any infectious skin disease or illness) must not attend their appointment and should let me know at their earliest convenience so we can re-arrange.

If I am unwell, I will contact you as soon as I can to rearrange.

Under-18s Policy

Those under 18 may be treated with parental consent, at my discretion, and in line with the terms of my insurance.

Every client under the age of 18 must be accompanied by a parent or legal guardian, who will sit in the treatment room for the duration of the massage.

Please note that proof of age may be required.

Lateness Policy

It is your responsibility to turn up on time. If you are running late, please let me know as soon as possible. If you arrive late, you will still be charged in full but your treatment may be shortened if deemed necessary to maintain my punctuality.

Gift Vouchers Policy

Gift vouchers can be bought both in cash with a voucher delivered/posted and via the link to my SumUp for an emailed voucher.

Each voucher is valid for 1 year from the date of purchase e.g. purchased 12th April 2026, the last day to use the voucher will be 12th April 2026. Expired vouchers cannot be used as payment for any treatment: it will become invalid the day after the expiry date.

Loyalty Card Policy

Once completed, the client is entitled to money off the following massage.

Clients cannot mix and match treatments with different durations, it can only be on either 45 minute or 1-hour massages.

Please remember your loyalty card, so I can stamp the card on the completion of your treatment.

Loyalty cards can be shared by more than one person, but only at my discretion.

Right to Refuse

I reserve the right to refuse service to anyone. Grounds for refusal includes:

  • if I feel the treatment is not suitable for the client,
  • or if I feel uncomfortable at any point in the booking process or during the treatment.